PRIVACY POLICY

PRIVACY POLICY

1. General Provisions

The owner of the Wellbe e-shop (www.wellbe.ee) is Wellbe Group OÜ (hereinafter Wellbe).

Wellbe Group OÜ respects client privacy and processes personal data in accordance with the European Union General Data Protection Regulation (GDPR) and the laws in force in the Republic of Estonia.

This privacy policy describes how Wellbe collects, uses, and protects clients' personal data.

2. What Data We Collect

To fulfill orders and provide customer service, we may collect the following data:

  • first and last name;

  • phone number;

  • email address;

  • delivery and billing address;

  • order history;

  • payment-related information;

  • technical data related to website usage.

3. Use of Personal Data

Wellbe uses clients' personal data for the following purposes:

  • to process orders;

  • to deliver goods;

  • to provide customer support;

  • to process payments;

  • to fulfill legal obligations;

  • to improve e-shop services;

  • to send offers and newsletters with client consent.

4. Transfer of Personal Data

Wellbe may transfer client personal data only to the extent necessary to provide the service to the following cooperation partners:

  • payment service providers;

  • transport and logistics partners;

  • IT and e-shop service providers;

  • state authorities in cases required by law.

Wellbe does not sell or rent client personal data to third parties.

5. Newsletters and Marketing

Marketing communications and newsletters are sent only if the client has given consent.

The client has the right at any time to:

  • unsubscribe from newsletters;

  • withdraw their consent;

  • change their preferences.

To unsubscribe, you can use the unsubscribe link in the email or write to info@wellbe.ee.

6. Payment Security

Payment processing is carried out through secure payment solutions.

Wellbe Group OÜ does not have access to the client's internet bank usernames, passwords, or other authentication data.

7. Retention of Personal Data

Personal data is retained only as long as necessary for:

  • order fulfillment;

  • fulfillment of accounting obligations;

  • client communication;

  • fulfillment of legal requirements.

8. Client Rights

The client has the right to:

  • receive information about the processing of their personal data;

  • access the data collected about them;

  • request the correction of data;

  • request the deletion of data to the extent permitted by law;

  • restrict data processing;

  • object to data processing;

  • withdraw given consent;

  • lodge a complaint with the Data Protection Inspectorate.

9. Cookies

The Wellbe website uses cookies to improve user experience, analyze web traffic, and ensure the correct functioning of the e-shop.

Users can restrict or disable the use of cookies in their browser settings.

10. Changes to the Privacy Policy

Wellbe Group OÜ reserves the right to amend this privacy policy as needed.

The current privacy policy is always available on the website www.wellbe.ee.

Contact

Wellbe Group OÜ
Email: info@wellbe.ee
Website: www.wellbe.ee

If you have any questions regarding the processing of personal data, please contact us by email.